Refund policy

Returns

Our return policy lasts 30 days from the date of purchase. If 30 days have passed, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return:

The item must be unused, in the same condition you received it, and in the original packaging.
A receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.

Non-returnable items include:

Magic: The Gathering, Pokémon, Sports Cards, and other trading card game (TCG) products or collectibles (due to daily market repricing).
Gift cards.

Refunds

If your order has not yet shipped, we will process a refund upon request. However:

Preordered items canceled before shipping will be refunded minus a 10% restocking fee.
Any orders placed using bots, scripts, or other violations of our Terms of Service will be refunded minus a 20% restocking fee.

Once your returned item is received and inspected, we will notify you via email whether your refund is approved. If approved, your refund will be processed back to your original method of payment.

Late or Missing Refunds

If you haven’t received your refund:

First, check with your credit card company or bank — it may take time before your refund is officially posted.
If you still have not received your refund, please contact us at orders@moonshotgamestore.com.

Purchase Limits & Order Cancellations

Limit of 8 per item. Online orders are limited to 8 units of any single product per order. This applies to everything on moonshotgamestore.com except Moonshot Rips purchases. The limit is applied automatically in your cart and at checkout.

We set this limit so more of our customers get a fair shot at the products they want, especially new releases and items in short supply.

When we may cancel an order. We reserve the right to cancel all or part of any order, before or after it is placed, if we reasonably believe it involves:

Bots, scripts, or other automated purchasing tools.
Getting around our purchase limits, for example through multiple accounts, or multiple orders from the same person, household, payment method, or shipping address.
Fraud, spam, or other abuse of our store or our staff.
A pricing, listing, or inventory error on our end.

What happens if we cancel. We will email you at the address on the order to let you know. For pricing, listing, or inventory errors, you will receive a full refund to your original payment method. If you simply ordered more than the limit, we will adjust your order and refund the difference. In cases of deliberate abuse, such as automated purchasing or repeatedly working around our limits, the order may be refunded minus the 20% restocking fee described above, and we may decline future orders from the accounts involved.

If you think we got it wrong, email support@moonshotgamestore.com and a real person will review it.

Final Sale & Clearance Items

Only regularly priced items are eligible for a refund. Final sale and clearance items are non-refundable.

Exchanges

We only replace items if they are defective or damaged, and replacement is subject to manufacturer approval.
To request an exchange, email orders@moonshotgamestore.com. Each case will be reviewed individually.

Gifts

If the item was marked as a gift at purchase and shipped directly to you:

You’ll receive a gift credit for the value of your return.
Once received, we will issue an electronic gift certificate.

If the item wasn’t marked as a gift or was shipped to the purchaser first, the refund will be issued to the gift giver.

Return Shipping

To return your product, mail it to:
Moonshot Games – 50 N 9th St, Noblesville, IN 46060, United States

You are responsible for return shipping costs. Shipping costs are non-refundable.
If you are refunded, return shipping may be deducted from your refund.
For returns over $75, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Moonshot Rips Refund Policy

Due to the live nature of our Moonshot Rips streams:

No refunds are available once packs are opened.
If you need to cancel packs before the stream begins, email support@moonshotgamestore.com.
Battles purchased but not started within 14 days of purchase may request a refund.