Store Credit & Gift Card Policy

🧾 1. Overview of Balance Types

Feature Store Credit Gift Cards
How it’s issued Trade-ins, refunds, promotions, or goodwill Purchased by customer or given as gifts
Expiration 12 months after date of issuance 5 years from date of purchase (per federal law)
Tied to account? Yes – requires customer login Not required – gift card can be redeemed via code
Transferable? No – non-transferable and non-refundable Yes – can be used by anyone with the code
Redeemable for cash? No No
Can be reissued? At Moonshot’s discretion (case-by-case) Can be reissued if balance and code are verified

🔄 2. Transition from Gift Cards to Store Credit

As of 4/14/25, Moonshot Games is transitioning away from issuing gift cards for trade-ins and will now provide value as store credit tied to your customer account.

What This Means:

  • If you previously received a gift card for selling or trading in Magic, Pokémon, or other items, your balance will be converted to store credit.

  • The store credit will expire 12 months from the conversion date.

  • Purchased gift cards (e.g., $25 or $50 cards bought for others) are not affected and will remain active for 5 years from the date of purchase.

If you attempt to use a trade-in gift card that has been deactivated, please contact us or speak to a staff member — we will verify your account and apply the correct balance manually.

💳 3. Store Credit Policy

Store credit may be issued in the following circumstances:

  • Accepted trade-ins or card sales

  • Refunds where store credit is preferred or required

  • Promotional credit, giveaways, or goodwill

  • Credit converted from a trade-in gift card

Key Terms:

  • Store credit is non-transferable, non-refundable, and tied to your Moonshot customer account (email required).

  • Store credit expires 12 months after issuance unless otherwise noted at the time of issuance.

  • You must be logged into your customer account to view and use your store credit.

  • Store credit is not legal tender and cannot be redeemed for cash.

🎁 4. Gift Card Policy

Moonshot Games offers gift cards for purchase online or in-store. These cards are ideal for gifting and function separately from store credit.

Key Terms:

  • Gift cards can be purchased in fixed amounts and are delivered as a digital code.

  • They can be used by anyone with the code and are not tied to a specific account.

  • Gift cards expire 5 years after the purchase date, in compliance with U.S. federal law.

  • They are non-refundable and not redeemable for cash, except where required by law.

  • Lost or stolen gift cards may be replaced only if the original balance and code can be verified.

👥 5. Managing Your Balances

  • Store credit balances can be viewed by logging into your account on our website.

  • Gift card balances can be checked via the original gift card email or by contacting our team.

  • If you believe your balance is missing or incorrect, please contact us within 60 days of the original transaction for assistance.

🚫 6. Abuse & Fraud

Moonshot Games reserves the right to:

  • Suspend or revoke store credit in cases of suspected abuse or fraud

  • Require ID verification for large redemptions

  • Refuse or adjust credit if records cannot be verified

📩 7. Questions?

For help viewing balances, verifying a card, or understanding your credit: